Cancellation & Modification
Need to Make a Change?
If you need to cancel or amend your order, please contact our Customer Support Team immediately via the Contact Us page.
Our Donnatin Support Team will do their best to assist you in a timely manner before your order begins to be processed.
2-Hour Change Window
Within 2 Hours:
You can cancel or change your order within two hours of placing your order. This includes amending product details, shipping address, or cancelling the order altogether.
After 2 Hours:
After the two-hour window has passed, your order will enter production and fulfillment. At this point, we cannot guarantee any changes or cancellations, as your items may be in processing or printing.
Refund Processing Time:
Within 5 days of the order being cancelled.
We understand that mistakes can happen. That’s why we offer a fair and transparent two-hour window for order changes — giving you peace of mind when shopping with us.
- Choosing a selection results in a full page refresh.