FAQs

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Browse our most common topics to get quick help.

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  • Payments
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  • Return & Refund

Need Help?

Got questions? We’ve got answers!

Browse our most common topics to get quick help.

Products

Wash inside out. Machine wash cold with like colors. Gentle cycle. Only non-chlorine bleach when needed. Tumble dry low. Cool iron if needed.

Sizes may differ slightly between collections and styles. To help you find your perfect fit, we provide a detailed size chart on every product page. If you need more help, just reach out to us
Our products feature advanced heat technology printing, ensuring vibrant, long-lasting colors that won’t fade or peel over time.
We offer a wide range of colors and designs to suit your style. If you have a special request for a unique design, feel free to contact us-we’re happy to help bring your vision to life!

Payments

All major credit cards, PayPal, Apple Pay, Shop Pay

Orders

Please check the email you received during your order. There will be an "Order Status" link to check the status
There may be just be a small delay on our server sending our your email which may take up to 5 minutes. Also, can you check your junk folder as this maybe where the email has gone? Have you checked your email address is correct? If none of this helps - please email us and we can help you!
Yes, the same method you received order confirmation, you will get another heads up when the order is on the way.

Delivery

For the United States: Your product's shipping time typically ranges from 10 to 15 business days.
Your orders are shipped via USPS.
You must contact us as quickly as you can. Please email us and we will see how we can help you. If your order is shipped, unfortunately we cannot make any changes.
Contact your local post office – they probably left a note to your mailbox.

Return & Refund

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags and in its original packaging
  • You’ll also need the receipt or proof of purchase

To start a return, contact us at support@donnatin.com. Returns must be sent to:

Thôn 9, Xuân Hồng, Nghi Xuân, Hà Tĩnh, 480000 Việt Nam

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

For any return questions, contact us at support@donnatin.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please contact us if you have questions about your item.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is approved.

European Union 14-Day Cooling-Off Period

If shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received, unworn or unused, with tags and original packaging, along with receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 5 business days. Bank processing may take additional time. If more than 15 business days have passed since approval, contact support@donnatin.com.

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